Part A : Data Protection General Terms
Our aim is to protect your personal information
At Frelk Industries Pty Ltd (ABN 74 134 287 120) (trading as TigerFish Tools) your privacy is important to us. This policy sets out how we and any entities that we control do this. This policy applies to users of our website/s and social media platforms including our website at www.tigerfishtools.com, any shopping cart platforms, podcast, newsletter or other networked or registered members or subscribers, and to contributors to our digital and social media platforms. It also applies to the consumers of our products and services.
We treat your personal information in a respectful, fair, and legally compliant way in line with:
- Australian privacy law;
- European General Data Protection Regulations (GDPR) for EU residents and
- California Consumer Privacy Legislation.
What we use personal information for
We collect, hold, use, and disclose personal information for the purpose of:
- letting you know about services;
- delivering updates from us from time to time;
- operating and improving our websites and content;
- providing you with access to our website, news, podcasts, or social media (this may include you creating a username and password);
- providing and delivering services and support and administrative messages;
- maintaining and processing customer online subscriptions and accounts;
- answering your questions, comments, feedback and providing customer support.
We do not sell or give away access to the personal information you provide to us. Personal information you share with us for the purpose of making it public, like a testimonial, may be published by us and made publicly available.
When you provide us with details such as your email address you acknowledge and agree that each of us may contact you and you expressly consent to each of our joint collaborators communicating with you.
Visit Our Website
You can browse this website anonymously. If you identify yourself to us, for example, by subscribing for newsletter or industry updates, we will collect your personal information. If you enter your contact details into our website, you are consenting to receive email communication from us.
Collecting personal information
At all times we try to only collect the information we need to keep you updated about services, to deliver our services and/or to answer your enquiries. This may include your name, address, email, IP address, telephone number or social media contact details (if that is how you contact us).
The main way we collect personal information about you is when you give it to us, for example:
- when you contact us;
- when you submit information to our website or directly to us;
- when you ask for information from us about services.
Generally, we will store and retain your personal information for 7 years after the date of your most recent enquiry with us. After this time, we may securely dispose of any of your personal information held.
If you provide us with a testimonial, you give us your consent for the use of your name and the and the date of your testimonial to be displayed on our website or in our other marketing material, together with the content of the testimonial that you provide. We reserve the right to edit your testimonial, e.g., for length, if we do not change the meaning of what you have said. If you provide us with photographs via a Testimonial, then you also provide us with your consent to use those images. If you would rather, we did not use your real name in a Testimonial it is important that you let us know by contacting us at email@example.com
We may collect information about you from publicly accessible databases (for example if we verify your ABN or company identifier).
Payment Platforms and Shopping Carts
We accept payments using Stripe and Paypal via our online ecommerce platform ThriveCart which allows us to sell our services to you. We do not take custody of or store your card details, although our payment processors may store that information on our behalf.
Social Networking Services and links to other websites
We may provide links to other websites or use social networking services such as Instagram or Facebook and YouTube to communicate with the public about our services. When you communicate with us via social networking channels, we may collect your personal information. We will only use it to help us to communicate with you. The social networking service will also handle your personal information for its own purposes.
Collecting sensitive information
We do not collect sensitive information about you. Sensitive information can include information about health, race, ethnic origin, politics, religion, sexual orientation, criminal history. If for some reason you disclose sensitive information to us, then we will take steps to appropriately protect it.
Who can access your personal information?
Aside from Testimonials, we do not publish your personal information. We may give access to identification data we obtain and transaction records to appropriate and competent advisors or authorities. We do this only for the purpose of obtaining advice or services, and they will not be authorised to use your personal information for any purpose other than the service or advice they are supplying to us (for example accounts or IT services). If we are directed to disclose your personal information by law or if requested by Government law enforcement agencies with jurisdiction in the region where you accessed our business, then we will do so.
Cookies enable a website to recognise a computer or mobile device used to access the internet. Cookies do not identify the individual and do not allow us access to any information stored on an individual’s computer or mobile device. Cookies may collect information such as the IP address of the device you are using and information about sites that IP address has come from, the pages accessed on our site and the next site visited, the operating system and browser type. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Some website features may not function properly without cookies. To find out how to opt out of tailored advertising please check the options available here - http://www.networkadvertising.org/choices/.
Embedded content from other websites
Sale of our website
Security and overseas recipients
While no system is 100% impenetrable and we cannot guarantee the safety of the information you store with us, we use industry standard or higher measures to securely store the information we hold. All information collected by us is stored on a secure cloud server. All communication between users and our platform are secured by end-to-end encryption using HTTPS protocol Secure Sockets Layer (SSL).
Additionally, we add encryption to forms (to ensure important information is inaccessible without security access), use server and application-level firewalls, port control, IP blacklisting and regular backups and security breach monitoring. We have limitations in place for the category of people who can use the database at operator level and who can access the database within our organisation. We use physical security if we require any hardcopy storage (although we aim for complete electronic storage) and use appropriate password control to limit electronic access.
Your personal information may cross international borders. This can occur, for example, when you collaborate with our industry professionals overseas or use third party / overseas platforms. If we do this, we aim to only use third party providers with relevant certifications (i.e., EU-US privacy shield participants).
By using our website, you consent to your information crossing international borders and agree not to hold us accountable for this occurrence. You further agree that you will check the veracity of information you receive, and the individual privacy policies, of all contributors yourself (including international contributors), to be satisfied of the veracity and security of the information being received.
Your Role in Data Protection
You have a role to play in protecting your privacy. Examples of how you can minimise risk to your personal information include maintaining up-to-date virus and firewall protection, closing your browser when finishing a user session, limiting use of public computer and internet services, and never disclosing your username and password to third parties.
California Privacy Legislation (CPL) – Opt-Out and Do Not Track Disclosure
To be clear, we do not sell your personal information or data. CPL requires an opt-out opportunity where companies sell personal information. We do not.
- Do Not Track (DNT) legislation protects users’ rights to choose whether they are tracked by Third Party Websites. Californian Law currently requires that we disclose to our position on whether we respond to Do Not Track legislation. We do not need to respond but we do need to state clearly what our position is on DNT. TigerFish Tools does not support or respond to Do Not Track (DNT) or similar signals or mechanisms. Some third-party sites we use keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. If you are visiting or encounter such sites, and they recognise DNT signals, your browser will likely allow you to set the DNT signal so that third parties (particularly advertisers) know you do not want to be tracked.
For example, Chrome provides these instructions on their website at https://support.google.com/chrome/answer/2790761?co=GENIE.Platform%3DDesktop&hl=en
Residents of the European Union – Data Protection GDPR
- 'Personal data' or 'personal information' is information that directly identifies you, such as your name and email address, or data that could be used, on its own or in combination with other data, to identify you.
- Sensitive personal data is information about you that requires additional protection and includes health information, criminal history, ethnicity and religious beliefs or sexual preferences. We do not intentionally collect sensitive personal information about you and request you do not unintentionally share it with us.
- We collect and process the minimum amount of information required to deliver our services.
- Under the GDPR, we are a data controller when it comes to your personal information.
- If you are a member of our website or have purchased goods and services from us, with your permission, we may use your email address to send you emails about our activities.
- Emails about our activities may contain links to other information. We process this information based on your consent.
- You may always withdraw your consent and unsubscribe from these emails by clicking on the unsubscribe link at the bottom of the email or by contacting us using the information set out above.
- We may process the following categories of personal data about you:
- Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us.
- We process Communication Data for the purposes of communicating with you, for record keeping and for the establishment, pursuance, or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
- Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details.
- We process Customer Data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter such a contract.
- User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services.
- We process User data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services, and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
- Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system.
- We process Technical Data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
- Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. This data is mostly collected from users of our website.
- We process Marketing Data to enable you to partake in our promotions, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
- We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you.
- Our lawful ground for this processing is legitimate interests which is to grow our business.
- We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).
Payment Platforms and Shopping Carts
Your personal information will necessarily cross international borders and we aim to only use third party providers with relevant certifications (for example EU-US privacy shield participants).
EU Compliant Data Rights
You have the right to ensure that:
- we process your data fairly and lawfully and within the purpose and/or consent it was provided to us;
- your data is accurate;
- the data collected by us is not excessive.
To ensure this happens, you can:
- have your data updated and amended if incorrect, out of date or incomplete;
- restrict the level of processing or automated processing we do;
- know how long we keep your data;
- ask us to erase your data and be forgotten;
- ask us to provide details of the personal data we hold.
To achieve this, at your request, and upon production of satisfactory identification, we will tell you what personal data about you is being processed (e.g., what information we have stored), on what basis, and by whom.
Amend Your Data
You may amend inaccurate, incomplete, or outdated personal data at any time by contacting us via email at firstname.lastname@example.org. Please allow 30 days for us to investigate your request and get back to you. If you decide your data should not be processed for one or more purposes, and we are using your data based on your consent, you may withdraw your consent from using your data in that way. Please note that we will action your request as soon as practically possible however such a request will not take effect immediately and your data may still be used in the meantime. You may request that all personal data we have collected about you be deleted from our records and erased from information stored by any third-party organisations processing data on our behalf. If data we have collected about you is processed using automated means, you have the right to receive that data in a structured, machine-readable format and to transmit it to another data controller without hindrance.
If you make a request to be forgotten:
- your personal information may not be removed from our back-ups as we are unable to remove specific files from our backup;
- comments you have made in public areas may not be able to be removed;
- data we are using about you within our database for our legitimate business purposes may not be affected by your request to be forgotten.
To be clear, we do not sell your personal information or data.
Email: “Unsubscribe Me” to email@example.com
Accessing and correcting your personal information
We provide electronic information if you request copies of the information we hold. We do not provide paper copies. If you want us to change the information, we hold email us at firstname.lastname@example.org giving us the reasons why. If we do not agree to the change, we will tell you and we will keep a copy of your request and our decision. Decisions about removal of data remain with us.
We listen and respond to privacy feedback. If you have any concerns about our use of your personal information, please write to email@example.com and let us know what the problem is. We will respond to your privacy concerns within fourteen 14 business days.
If you are not happy with how we manage your concerns, you can contact the Australian Privacy Commission, available at http://www.oaic.gov.au (within Australia) or the privacy commission in your jurisdiction.